Frequently Asked Questions

Orders are processed within 1–2 business days (Monday–Saturday) from Bandung, Indonesia. You will receive a confirmation email with tracking once your parcel is dispatched.

Yes — we offer free standard shipping within Indonesia on qualifying orders.

Free shipping applies from Rp 250.000,00

We ship with trusted domestic and international courier partners; the available services and their rates are shown at checkout. Domestic delivery typically takes 2–5 business days depending on your region, and international times vary by destination and customs.

Yes. SHOUQIN ships from Indonesia to multiple countries and regions. International shipping fees — and any duties or import taxes — are calculated and shown at checkout where available.

Address or colour changes may be possible within a few hours of ordering, before the parcel enters fulfilment. Please contact us on WhatsApp as soon as possible and we will do our best to help.

Square hijab measure 110 × 110 cm; pashmina measure 180 × 70 cm; Bergo Instan is 83 × 61 cm; Khimar is 99 × 66 cm; Cadar is 32 × 44 cm. See the full size guide for details.

Voal is lightweight, slightly crisp and easy to shape, with a lasercut edge. Ceruty is buttery-soft with a flowing drape, ideal for pashmina. Rayon Viscose is breathable and absorbent for everyday wear, while jersey is stretchy and used for instant bergo and khimar.

Every product page shows colour swatches and true-to-life images. Colours may vary slightly with your screen. If you need help matching a tone, message us on WhatsApp with a photo of your outfit and we will gladly advise.

Trousers, tops and dresses run from S to XXL depending on the style. Please compare your bust, waist and hip measurements with the chart on the product page or our size guide. When between sizes, we recommend sizing up for a relaxed modest fit.

Our voal and pashmina are chosen to be comfortably non-sheer for everyday styling. Black and deeper tones are naturally more opaque; lighter pastel voal can be paired with an inner for extra coverage if preferred.

We offer a 7-day exchange on unused items with original tags and packaging. Items must be unwashed, unworn and free of perfume or make-up marks. Sale and bundle items are final sale unless faulty.

Contact us through the contact form or WhatsApp with your order number and the reason for exchange. We will confirm availability and the return address before you send anything back.

For change-of-mind exchanges, return shipping is borne by the customer. If an item is incorrect or faulty, we cover the cost and arrange the replacement promptly.

The payment methods available for your country and order are shown at checkout.

Yes. Checkout runs on Shopify's certified, encrypted payment system and we never store your full card details on our own servers.

Hand wash cold or use a gentle machine cycle in a laundry bag with mild detergent. Do not bleach or soak. Lay flat or hang to dry in shade and iron on low heat with a pressing cloth.

Our voal squares use a precision lasercut edge designed not to fray with normal wear and proper care. Avoid pulling the edge and sharp jewellery that may snag the fabric.

Wash gently in cold water with similar colours, do not bleach, reshape and dry flat in shade, and cool-iron on the reverse when needed. This preserves the sheen and drape of our satin pieces.